Terms & Conditions

These Terms & Conditions (hereinafter referred to as the “Agreement”) shall regulate the relations between Green Ball Trading Ltd, Reg. No. 17916, registered at: S.I.P Building, P.O.Box 3010, Rue Pasteur, Port Vila, Vanuatu (hereinafter referred to as the “Company”, “Broker” or “We”) whose website and phone Application is www.GreenBallTrading.com (hereinafter referred as the “Website” or “Application) and the Client (an individual or legal entity) (hereinafter referred to as the “Client”, “User” or “You”).

1. Terms


  1. Service – means the services described in section 3 of this Agreement.
  2. Operation – means the action performed at the Client’s Account including but not limited to crediting of funds, return of funds, opening and closing of trade transactions.
  3. Account – the individual personal trading account that the Client maintains with the Company for accessing the Company’s electronic systems and trading platform.


2. Subject of the Agreement


  1. The subject of the Agreement herein shall be provision of services to the Client by the Company based on the present Agreement.
  2. The Client shall unambiguously admit terms and conditions of the Agreement herein by opening a live trading account with the Company. The Client shall abide to all the provisions of the Agreement for all of his/her trades.


3. Services of the Company


  1. Services of the Company – means the services that the Company is authorized to provide by the Vanuatu Financial Services Commission by means of trading platform of the Company.
  2. Services of the Company comprise use of trading platform of the Company, customer support, analytics, news and marketing information.
  3. The Company shall fulfil the trade operations of the Client.
  4. The Company does not provide trust services, advices and consultations on trading.
  5. The Company can conduct trading operations of the Client even in cases such trading operations may be unprofitable for the Client.
  6. The Client guarantees that all provisions of the Agreement herein, as well as conditions of the Privacy Policy, Risk Disclosure and Disclaimer (and any other additions and annexes herein) published on the Website were carefully read, understood and accepted by the Client as terms defining all conditions of the Client-Company relationship.
  7. The Company or any other entity shall not be financially liable for the results of the Operations conducted by the Client.
  8. The Client is the only person or entity authorized to use the Company’s services. Client's rights cannot be delegated and obligations cannot be imposed on another person or entity.
  9. If the Client is an individual, the Client personally warrants that he/she is an adult (over 18 years old), legal citizen or resident with the capacity to transact and not a resident or citizen of the following countries: USA, Canada, Australia, Israel, Japan, Sudan, Syria, Iran, North Korea, Malaysia, Turkey, any of the countries of the European Union or any other country where the Operation as described herein is in contradiction with any law or regulations. Only the Client has rights of claim or obligations regarding Operations conducted by the Client on the Website or on the Application. If the Client acts on behalf of someone else, the Company shall not accept this person as a Client and shall not be liable before this person or other person or entity regardless if such person was identified or not.


4. Rights, Obligations and Guarantees of the Parties


The Client shall be entitled to:
  • Give the Company an order to conduct trading Operations on the Website or on the Application, provided by the Agreement herein;
  • Under the condition that the Client does not owe any money to the Company, has paid any and all expenses due to the Company and other third parties and has not breached this Agreement, the Client can request the Company to fulfil its financial obligations to the extent of available funds at the Company’s Account;
  • In case of a dispute arises, make a claim in official letter or via email for his/her individual Account only with the Company;
  • Unilaterally terminate the Agreement herein under the condition that the Client has no debt whatsoever owed to the Company.

The Client shall be obliged to:
  • Fulfil all the provisions of the Agreement herein;
  • To be exclusively responsible and liable for all actions resulted from usage of usernames and/or passwords for accessing the trading account;
  • To be exclusively, wholly, individually liable and responsible for all his/her actions, including giving orders to conduct Operations on the Website or on the Application;
  • To be exclusively responsible for his trading strategy choices and assessment of all possible risks;
  • Be exclusively, wholly, individually liable and responsible for preserving confidentiality of information received from the Company and to accept risk of financial loss that may result from unauthorized access to his/her own Account by third parties;
  • Notify the Company of any changes of contact details and any other changes of the provided personal data within seven (7) calendar days from the date the Client was notified of such changes;
  • Register only one (1) account in the Company. If the Client owns multiple accounts, the transactions and the financial results of such transactions in these accounts can be cancelled and all his accounts will be blocked by the Company. If the Client has more than one (1) account, the Client waives all rights and ownership to his/her funds for all his/her accounts and the Company has no financial obligation to refund said funds or a portion thereof to the Client;
  • Indemnify and hold harmless the Company as a result of disclosure of personal data of the Client, Website or Application malfunctions and Client’s losses.
  • The Client shall agree to be exclusively, wholly, individually liable and responsible for his acts regarding current tax legislations that apply to him and any performed operations, including but not limited to income tax and any tax reporting worldwide.

The Client shall guarantee to:
  • Comply with legal rules of the jurisdiction where the Client resides or is a citizen of in order to avoid any Operation on the Website or on the Application that are illegal or prohibited;
  • Have legal capacity and reached the age of majority;
  • Disclose all criminal records and criminal acts;
  • Provide accurate and truthful personal information.

The Company shall be entitled to:
  • Impose, at its own discretion, limits on dollar amounts per Client’s trade;
  • Terminate the Client’s service at any time, including but not limited to the following:
    • Client's inability to continue to perform Operations on the Website or on the Application;
    • In case of a decision of bankruptcy or winding up of the Client’s affairs;
    • Termination is required by any competent regulatory authority, court or government body;
    • The Client violates or attempted to violate any provision of the Agreement and the Company, at its own discretion, decides to terminate its services because of said violation(s);
    • The Client violates or attempted to violate any law or regulation to which he is subject, including but not limited to, laws and regulations relating to exchange control and registration requirements;
    • The Client has been using or attempted to use robots, algo-trading software and/or comparable technical tools while making operations on the Website or on the Application;
    • The Client involved or attempted to involve the Company directly or indirectly in any type of fraud.
  • Unilaterally terminate the Agreement herein without reimbursement of any loss suffered by the Client. In such case the Company shall notify the Client with a reasonable communication mean within three (3) working days after such termination;
  • Change, add or set as default the option payments rate, return rate, pay out rate, margin amount, leverage amount and percentage, adjust the return rate, the possibility of acquiring the option type, the minimum and/or the maximum option amount, the possible expiration periods for one, several or all of the of the assets. The company shall be entitled to limit the maximum amount of purchased options for any time duration;
  • Contact the Client with any question concerning the Agreement herein or for any reasonable reasons;
  • Unilaterally modify, add, rename or leave unchanged any sections, paragraphs and sub-paragraphs of the Agreement herein. In such a case the Company shall notify the Client within seven (7) working days regarding such changes;
  • Change at its own discretion the payout to the Client, the minimum required balance on Client’s account, or any of the Company’s obligations or duties if Client fails to fulfil any of its obligations or conditions under this Agreement.;
  • Engage with third parties with contractual relations for Service provision in accordance with the Agreement herein;
  • Unilaterally terminate the Agreement herein with preliminary notification of the Client regarding such termination and fulfilment of financial obligations for the Client to the extent of available funds in the Account if no liability from the Client to the Company exists;
  • In regards to any obligations and situations not covered by the Agreement provisions herein, the Company has a right to act at its own discretion in accordance to business, industry practices and under applicable law.

Obligations of the Company:
  • In accordance with the Agreement provisions herein to provide Services via the Company’s Website and Application;
  • In accordance to the Agreement provisions herein and under the condition that the Client is not indebted to the Company and all the information provided to the Company is truthful and accurate, the Company will perform the Client’s requests to the extent of available funds in the Account.

5. Personal Data


  • Upon execution of the Agreement herein, the Client grants his/her consent to the Company to process his/her personal data provided by the Client, both without use of automatic controls, and with its use. Personal data includes, but is not limited to, name, family name patronymic, gender, address, phone number, identification number, e-mail, IP address of the Client and the information related to the provision of services to the Client (related to matters of trading and investment).
  • The Client shall be obliged to timely provide truthful, exact and complete information regarding the personal data requested by the Company.
  • The purpose of processing the personal data is to comply with the regulating legislation requirements and the provisions of the Agreement herein.
  • You supply us with your personal information through the account application process, which we are required to retain. We also maintain information as a result of your trading activity, website usage. When you visit our website or use our services, we may also log your IP address, a unique identifier for your computer or other access device (such as an iPad or iPhone). For quality and control purposes we may monitor and record communications with you. Generally, this information is obtained when you agree to register as a Client and use our services. The cookie permission settings in your web browser implies consent to our cookie policy.
  • We use information about you in the following ways: we use your personal details and information obtained from other sources for the purpose of satisfying regulatory and legal requirements, for marketing, administration and customer services, to ensure that the content and services that we offer are tailored to your needs and interests. We keep your information for a reasonable period for these purposes. We may need to share your information with our service providers and agents. Generally, we require that third party organisations who handle or obtain personal information as service providers acknowledge its confidentiality and undertake to respect an individual's right to privacy and comply with Data Protection principles including this Policy.
  • We or agents acting on our behalf may:
    • Perform identity, money laundering and fraud prevention checks and may pass your details to other group companies and other organisations (including law enforcement agencies) involved in fraud prevention and detection who may use your information in the same way;
    • Investigate your credit standing and in doing so may contact banks, financial institutions and credit reference agencies;
    • We may use the information you provide us to send you SMS or email communications for you to view, this includes, but is not limited to, margin calls or other information.

  • By providing us with your personal information you consent to our processing of your personal data for the above purposes. You also consent to our transferring your information, for the above purposes, to countries or jurisdictions which may not provide the same level of data protection.
  • Storage and processing of the personal data of the Client can be fulfilled by the Company during the term of the Agreement, as well as within seven (7) years after termination of the Agreement herein.
  • The Client understands and agrees to provide his/her personal data according to the Agreement herein to third parties and their authorized representatives that render services to the Company.
  • The Company shall not provide personal information to the public domain unless required by regulating legislation or court decision or authorized by Client.
  • During processing of the Personal data of the Client the Company shall take necessary legal, organizational and technical measures to protect the Personal data from unauthorized or accidental access, destruction, change, blocking, copying, provision, and dissemination as well as from other illegal actions regarding the Personal data of the Client.


6. Risk Statement


  • The Client has read, understood and accepted the Risk Disclosure statement due to the use of the Company’s Services as these are provided via the Website and the Application, which is published on the Website and the Application of the Company.


7. Charges and Fees


  • The Company shall be entitled to receive fees from the Client regarding the Service(s) provided by the Company.
  • Upon execution of the Agreement herein, the Client agrees that he/she shall compensate the Company in the amount of thirty U.S. Dollars (U.S. $30.00) or its equivalent in another currency for each bank transfer/wire for benefit of the Client (hereinafter referred to as the «Transfer Fees» or «Wire Fees»).
  • The Client shall authorize the Company to withdraw the Transfer Fee from the Client’s Account without Client’s approval.
  • In addition to third parties’ fees and expenses paid or provided by the Company to the Client or other person on behalf to the Client, the Company may pay and/or receive fees/commission to/from third-parties with Client’s approval, provided that these benefits are designed to enhance the quality of the offered services to the Client and not impair compliance with the Company’s duty to act in the best interests of the Client.
  • The Company may pay fee/commission to Introducing Brokers, referring agents or other third parties without Client’s approval as agreed according ti written agreements. The Company will disclose to the Client, upon his written request, details regarding the amount of fees/commission or any other remuneration paid by the Company to Introducing Brokers, referring agents, or other third parties.


8. Client Categorization


The Client shall be treated as a retail client for the purpose of applicable regulations and Agreement. The Client understands and agrees that he/she is the Client of the Company only and not the Client of other entities that provide services to the Company. The Client has the right to request a different client categorization. However, if the Client does request such different categorization and the Company agrees to such categorization, the protection afforded by certain rules, agreement and the other applicable regulations may not be applicable.

9. Complaints Procedure


The Client may submit a complaint to the Company via email to support@greenballtrading.com. Once your complaint has been submitted and received by the Company, the Customer Support Department of the Company will address and investigate the complaint. 

10. Conflicts of Interest


The Company will make all reasonable efforts to avoid conflicts of interest. If there is a conflict of interest the Company shall ensure that Clients are treated fairly with the highest level of integrity and that their interests are protected at all times.

11. Dormant account procedure


Client accounts in which there have been no transactions (trading / withdrawals / deposits), for a period of 3 months, will be considered by the Company as being dormant or inactive accounts. Dormant accounts will be charged an annual maintenance fee of US$25 or the full balance of available funds in the account if the available balance is less than US$25. There will be no charge if the available balance is zero (0). Consequently, all accounts with a zero (0) available balance will be closed.

12. Regulating legislation


  • The provisions of the Agreement herein shall be regulated by the legislation of Vanuatu.
  • Regarding the provisions of the Agreement herein the Client shall agree to the jurisdiction and venue of Vanuatu.
  • All disputes shall be resolved according to the laws of Vanuatu.
  • The Company shall be entitled to use the services of interpreters during all legal proceedings or disputes.


13. Term and Termination of the Agreement


  • The Agreement herein shall have no term and be conducted for an unlimited time.
  • The Agreement herein shall come into force when the Client makes a first deposit to fund his/her account with the Company.
  • The Agreement herein shall be terminated when the Client’s Account is blocked or closed according to the provisions in this Agreement.
  • The Company has a right to terminate the Agreement immediately without prior notice if it becomes known that the Client is not of legal age according to the legislation of the country where the Client is a citizen/resident or if the Client is a resident or citizen of the following countries: USA, Canada, Australia, Israel, Japan, Sudan, Syria, Iran, North Korea, Malaysia, Turkey, any of the countries of the European Union or any other country where the Operation as described herein is in contradiction with any law or regulations or if the Client provided the Company with inaccurate or false personal information intentionally or unintentionally.
  • In case of termination of the Agreement herein due to reasons specified in section 4, the Company shall have no financial obligation to the Client.
  • The Company may terminate the Agreement immediately without giving any notice in the following cases: (a) Death of a client; (b) In case of a decision of bankruptcy or winding up of the Client is taken through a meeting or through the submission of an application for the aforementioned; (c) Termination is required by any competent regulatory authority or body; (d) The Client violates any provision of the Agreement and in the Company’s opinion the Agreement cannot be implemented; (e) The Client violates any law or regulation to which he is subject, including but not limited to, laws and regulations relating to exchange control and registration requirements.


14. Terms and Conditions for Deposits and Payments


  • The Client shall agree to make a deposit to his/her Account to use the Company Services or any other additional services ordered by the Client on the Website or on the Application as well as all additional expenses (if necessary), including but not limited to any taxes, duties, etc. The Client shall be responsible for timely deposits of funds in his/her Account. The provider of payment services shall ensure only fulfilment of payment in the amount defined by the Website or the Application and shall not be liable for payment of the abovementioned additional amounts by the Client.
  • The payment is considered to be processed and final and approved by the Client after the Client confirms the deposit on the Deposit page on the Website or on the Application. Additionally, by accepting the terms, conditions, obligations and rules herein (and/or any other applicable rules or agreements), the Client, as the owner and cardholder of the credit/payment card confirms that he/she shall be entitled to use the Services offered on the Website or on the Application.
  • The Client shall confirm that he/she is of legal age or beyond, is a legal resident or citizen of the jurisdiction the Client provided in his personal information details in order to use the Services provided by the Website or by the Application. Upon execution of the Agreement, the Client shall be liable to abide to all the legislation of any country where this Service is used and shall confirm that provider of payment services shall not be in any case liable for any such illegal or unauthorized violation. The Client shall understand and accept that processing of any of the Client’s payment shall be fulfilled by the provider of payment services and the Client has no legal rights whatsoever to claim a return/refund or cancellation of already purchased Services.
  • The Provider of the payment services shall not be in any case liable for refusing to process the data connected with the Client’s payment card or credit card for any discretionary reasons or for not collecting Clients’ money due to lack of authorization from a bank or any financial institutions to process payment of the Client’s payment with a credit card or any forms of payments, act of God or any other impossibilities. The Provider of payment services shall not be in any case liable for quality, amount, and price of any service, offered to the Client or purchased by the Client of the Website using the payment card of the Client. The Provider of payment services shall only be the performer of payment in the amount specified by the Website and shall not be in any case liable for any pricing, general prices and/or total sums.

15. WITHDRAWAL AND REFUND POLICY


  • All account Withdrawal Requests are subject to a minimal withdrawal amount of ten U.S Dollars (U.S. $10.00) or its equivalent in another currency. Upon execution of the Agreement herein, the Client agrees that he/she shall compensate the Company for bank transfer/wire in the amount of thirty U.S Dollars (U.S. $30.00) or its equivalent in another currency for each bank transfer/wire when the Company does a bank transfer/wire to the benefit of the Client (hereinafter referred to as the “Wire Fees”). Client agrees that the Wire Fees will be deducted from his/her account.
  • Any withdrawal or refund request (hereafter "Withdrawal Request") that is submitted by the client (hereafter “User”, “You” or “Client”) shall be reviewed and examined by Green Ball Trading Ltd. (hereafter “Company”)
  • For any Withdrawal Request the Client must provide identification documents (hereafter "Documents") such as Passport copy or comparable identification document, copy of the payment mean used by the Client (i.e. Credit Card) and any other document which the Company may request according to its internal procedures or any applicable law. The Company has full discretion with respect to the Documents it may request to approve the Withdrawal Request.
  • Normally, in the event that the Withdrawal Request is for an amount (hereafter "Withdrawal Amount") equal or lower than the initial deposit of the Client, the Company will refund the Withdrawal Amount to the same payment source used by the Client within 3 business days.
  • In the event that there are not sufficient funds in the Client's account to cover the Withdrawal Amount and all Wire Fees at the time of the processing of such Withdrawal Request, the request will be deemed as invalid and cancelled. You agree that that your Withdrawal Request will be deemed as invalid and cancelled if You do not have sufficient funds in your account to cover the cost of the Withdrawal Amount and all Wire Fees.
  • In the event that there are not sufficient funds in the Client's account to cover the Withdrawal Amount at the time of the processing of such Withdrawal Request, the request will be deemed as invalid and cancelled.
  • Unless the Company decides otherwise, withdrawals from the Client's account may only be made in the same currency in which the respective deposit was made.
  • In addition, when User deposits or withdraws money for trading purposes using alternative payment methods, User should be aware that additional fees and restrictions may apply.
  • The Company, at its own discretion, may execute withdrawals to a different facility than the one used for the deposit, subject to Anti Money-Laundering regulations, any other applicable law or regulation and Company's internal policies.
  • Client may be required to present additional information and documents at the Company’s sole discretion in order to approve or process the Withdrawal Request.
  • Client takes full responsibility for the information provided by Client during the process of the Withdrawal Request.
  • If Client's account with the Company is closed due to a violation of the Terms and Conditions and the Client requests a withdrawal, Company reserves the right to charge a fee for processing the Withdrawal Request as well as for processing any and all Client's transactions by the processing system.
  • Please note that Company is not committed to any time frame set above. It is explicitly agreed that a total delay of up to 30 calendar days shall not be deemed as breach, under any circumstances. Any additional charges imposed by third parties shall be deducted from the Withdrawal Amount, as applicable.
  • Additional Charges: If the receiving bank where the Client holds his/her account uses an intermediary bank to send/receive funds, You may incur additional fees charged by the intermediary bank. These charges are usually placed for transmitting the wire for your bank. Company is not involved with and nor has any control over these additional fees. You agree to be responsible for all the fees charged by all intermediary financial institutions for processing your Withdrawal Request. Please check with your financial institution for more information.
  • Additional Conditions: Please note that this policy cannot be exhaustive and additional conditions or requirements may apply at any time due to regulations and policies, including those to prevent money laundering. Please note that any and all usage of the site and services are subject to the Terms and Conditions, as may be amended from time to time by Company, at its sole discretion. 
For queries concerning policy matters, please contact us anytime. IMPORTANT: USER IS REQUIRED TO MONITOR HIS/HER ACCOUNT REGULARLY AND ENSURE THAT AVAILABLE FUNDS EXIST IN THE ACCOUNT PRIOR TO SUBMITTING THE WITHDRAWAL REQUEST, AS SUCH WITHDRAWAL MAY HAVE AN IMPACT ON EXISTING OPEN POSITIONS OR TRADING STRATEGIES USED.